Customer Service
Shipping Rates
| Pick Up | Items are available for pick up free of charge at all locations but require scheduling. Once you have completed your online purchase and selected the pickup option, someone will contact you within 2-3 business days to organize your pick-up date and time. |
| Local Delivery | Local delivery applies to a shipping address within a 50-mile radius of our Warehouse in Arroyo Grande (Zip Code: 93420) and a 50-mile radius of our Showroom in Santa Barbara (Zip Code: 93101). Local delivery is a flat rate of $125 |
| Domestic Delivery |
Domestic delivery (outside of a 50-mile radius from our AG Warehouse and SB Showroom) Each zone is calculated as follows and has a minimum delivery fee of $225: CA DELIVERIES - 10% of your purchase with a max delivery fee of $800. * small decor items, lamps, and art, are exempt from minimum delivery fee * |
| Alaska & Hawaii |
Unfortunately, we cannot ship to these US territories at this time. For any questions regarding our products or shipping, please email info@hhgstore.com |
| International Shipping |
International shipping is not available at this time. For any questions regarding our products or shipping, please email info@hhgstore.com |
| Stairs |
For deliveries with stairs or obstacles, additional shipping rates may be required at the point of scheduling. |
| Oversized/Fragile Deliveries | For oversized items or items including fragile components such as glass, marble, or clay, additional shipping fees may be required at the point of scheduling. |
| Return Fees |
Customers are responsible for any additional delivery fees necessary to return a product. Learn more about our Refund Policy below. |
Shipping Services
| Client Delivery Services | Shopping with Habitat Home & Garden provides you with access to a full-time Delivery Coordinator dedicated to scheduling and coordinating all deliveries throughout the entire delivery process. Once an online order has been placed, our Delivery Coordinator will contact you directly within 2-3 business days to verify your order and schedule your delivery. |
| In-House Delivery | If you are receiving local delivery, Habitat Home & Garden will facilitate White Glove Delivery services using our In-House Delivery Team. |
| 3rd Party Delivery | We use Third Party White Glove Delivery Services that we know and trust for deliveries outside our local radius. Our in-house Delivery Coordinator will contact you directly within 2-3 business days of your purchase with an estimated arrival date and will organize your delivery with a suitable third-party delivery service. The third-party delivery service will then schedule the exact day and time of the delivery with the direct recipient 24-48 hours before delivery. |
| Pack & Ship | Our pack and ship service is automatically applied to small decor items (ie: Pillows, Lamps, Rugs, etc.) that can safely be packaged and shipped with a third-party package carrier such as FedEx or UPS. If your delivery falls into this category, you will still be contacted by our office within 2-3 business days from purchase with an estimated date of arrival and tracking information. |
| Lead Times | After purchasing, our Delivery Coordinator will contact you within 2-3 business days to schedule your delivery. Approximate shipping lead times for receiving your items are as follows, lead times are subject to change:
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| Backordered Items | If you have pre-purchased a back-ordered item, you will receive a follow-up email confirming the estimated restocking date. Please note that all ETAs are subject to change or delay. Once your pre-purchased item is back in stock, we will call you to arrange delivery or pick up. |
| Small Decor Items | For small items that can be packed and shipped via FedEx carrier, such as pillows, candles, and lamps, lead times are approximately 3-10 days for any US Location (excluding Alaska & Hawaii). |
Returns Policy
| Can I return my order? |
We can only accept returns on goods ordered from habitathomeandgarden.com All items must be in new condition to be eligible for return/exchange. Habitat Home & Garden reserves the right to refuse returns/exchanges for items that are not in as-new condition. Customers are responsible for any shipping fees associated with returning an order. Our return policy is as follows:
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| Are any items Final Sale? |
Yes. Items that are not eligible for a return, exchange or refund are as follows:
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How do I return my order? |
To return an order, please email returns@hhgstore.com or call our office at 1-805-343-1050 ext 3 (Hours of Operations: Monday-Friday 9:00 AM - 4:00 PM PST) | ||||||||||
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What if the item(s) delivered is incorrect or damaged? |
If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 2 business days will not be eligible for an exchange or return. | ||||||||||
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How long will it take to receive my refund? |
Our warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. If in new condition, the refund will be processed to the original method of payment within 3-5 business days of receiving the item back. Once the return has been processed, you will receive an email confirmation. |
This return policy applies to online orders only.
Contact Us
| Still need help? | Please don’t hesitate to call us on 805-343-1050, 10–6 PDT. |
| Visit us |
Check out our 'Visit Us' page to find a location near you. Shop over 10,000 unique, one of a kind pieces at our warehouse in Arroyo Grande, CA. Our warehouse is a working warehouse and is appointment only Monday-Saturday. Click here to make an appointment. We look forward to welcoming you! |
| Need help designing your habitat? |
Get in touch with a Habitat Interior Stylist. We have a talented team of stylists who are here to help with any goal - big or small. Whether you are looking for one new piece or shopping for an entire home, we are here to help you every step of the way. Let's get started and create something beautiful |