Customer Service
Shipping Rates
| Pick Up | Items are available for pick up free of charge at all locations but require scheduling. Once you have completed your online purchase and selected the pickup option, someone will contact you within 2-3 business days to organize your pick-up date and time. | ||||||||||||||||||||||||||||
| Local Delivery | Local delivery is a flat rate of $149 and applies to shipping addresses within a 25-mile radius of all our store locations (Store Location Zip Codes: 93401, 93420, 93101, 90265) | ||||||||||||||||||||||||||||
| Domestic Delivery |
Domestic delivery (outside of a 25-mile radius from our AG Warehouse and Showrooms) ZONE CA - Delivery rate starts at $299 with an additional +$100 fee per item, added to order. Shipping fee is capped at $499.
Pack & Ship - Items that can be safely packaged and shipped via a third-party package carrier such as UPS or FedEx have a delivery fee of 10-20% of the item(s) subtotal. Delivery fee is automatically applied at checkout. *Additional shipping fee may apply to certain zip codes & will be applied at checkout*
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| Alaska & Hawaii | Unfortunately, we cannot ship to these US territories at this time. For any questions regarding our products or shipping, please email info@hhgstore.com | ||||||||||||||||||||||||||||
| International Shipping | International shipping is not available at this time. For any questions regarding our products or shipping, please email info@hhgstore.com | ||||||||||||||||||||||||||||
| Stairs | For deliveries with stairs or obstacles, additional shipping rates may be required at the point of scheduling. | ||||||||||||||||||||||||||||
| Oversized/Fragile Deliveries | For oversized items or items including fragile components such as glass, marble, or clay, additional shipping fees may be required at the point of scheduling. | ||||||||||||||||||||||||||||
| Return Fees | Delivery fees are non-refundable unless the item received is damaged, defective, or incorrect. For return items, our customers are responsible for return delivery fees. We are happy to assist you in arranging the return delivery, but please note that the return delivery fees can vary from the original delivery fees. If you receive a damaged, defective, or incorrect product at the time of delivery, please contact our customer service team at orders@hhgstore.com within 7 days of receipt of delivery. Upon confirmation of the error at delivery, we will be happy to replace or exchange your damaged, defective, or incorrect product. |
Shipping Services
| Client Delivery Services | Shopping with Habitat Home & Garden provides you with access to a full-time Delivery Coordinator dedicated to scheduling and coordinating all deliveries throughout the entire delivery process. If you have any questions regarding your order, please email us at orders@hhgstore.com. |
| In-House Delivery | If you are receiving local delivery, Habitat Home & Garden will facilitate White Glove Delivery services using our In-House Delivery Team. |
| 3rd Party Delivery | We use Third Party White Glove Delivery Services that we know and trust for deliveries outside our local radius. We will arrange the pick up of your items, from our warehouse, with the third party service. The third party service will then coordinate the final delivery date and time. |
| Pack & Ship | Our pack and ship service is automatically applied to small decor items (ie: Pillows, Lamps, Rugs, etc.) that can safely be packaged and shipped with a third-party package carrier such as UPS or FedEx. If your delivery falls into this category, you will still be contacted by our office within 2-3 business days from purchase with an estimated date of arrival and tracking information. |
| Lead Times | Approximate shipping lead times for receiving your items are as follows, lead times are subject to change:
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| Backordered Items | If you have pre-purchased a back-ordered item, you will receive a follow-up email confirming the estimated restocking date. Please note that all ETAs are subject to change or delay. Once your pre-purchased item is back in stock, we will call you to arrange delivery or pick up. |
| Small Decor Items | For small items that can be packed and shipped via UPS or FedEx carrier, such as pillows, candles, and lamps, lead times are approximately 3-10 days for any US Location (excluding Alaska & Hawaii). |
Returns Policy
| Can I return my order? |
If you find that you're not completely satisfied with your purchase, please know that while we do not offer cash refunds, we are happy to provide a store credit refund, on select items, that you can use towards any future purchases at our store.
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| Are any items Final Sale? |
Yes. FINAL SALE items include:
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How do I return my order? |
To return an order for store credit, please email returns@hhgstore.com. |
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What if the item(s) delivered is incorrect or damaged? |
If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 3 business days will not be eligible for an exchange or return. |
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How long will it take to receive my store credit refund? |
Our warehouse will inspect merchandise sent back for a store credit refund and reserves the right to reject returns. If in new condition, the refund will be processed in the form of store credit within 3-5 business days of receiving the item back. Once the return has been processed, you will receive an email confirmation, including your store credit details. |
| Habitat Product Policy |
At Habitat we stand behind the quality of our product and the craftsmanship that builds it. We sell a wide range of products, including many handmade products and products made of natural/organic materials. With this in mind, our products will vary in look, shape, and feel, with many products showing visible imperfections. These “imperfections” should not be viewed as defects, they are quite the opposite, the imperfections of our natural and handmade products are what set them apart and bring life to a Habitat piece. We embrace the beauty and character of natural wood grains and the subtle variations in handmade products. We also sell many vintage products that will show |
| 365 Guarantee |
Habitat fully stands behind the structural integrity of our products and intends to sell high-quality, heirloom pieces. If you feel that your purchase has a structural defect, please contact our customer This policy applies only to defective products and does not apply to regular wear & tear, or natural variations/imperfections in handmade, natural wood, or vintage products. We do not accept |
This return policy applies to online & in-stores.
Contact Us
| Still need help? | Please don’t hesitate to call us on 805-343-1050, 10–6 PDT. |
| Visit us |
Check out our 'Visit Us' page to find a location near you. Shop over 10,000 unique, one of a kind pieces at our warehouse in Arroyo Grande, CA. Our warehouse is a working warehouse and is appointment only Monday-Saturday. Click here to make an appointment. We look forward to welcoming you! |
| Need help designing your habitat? |
Get in touch with a Habitat Interior Stylist. We have a talented team of stylists who are here to help with any goal - big or small. Whether you are looking for one new piece or shopping for an entire home, we are here to help you every step of the way. Let's get started and create something beautiful |