Customer Service

Shipping Rates

Pick Up Items are available for pick up free of charge at all locations but require scheduling. Once you have completed your online purchase and selected the pickup option, someone will contact you within 2-3 business days to organize your pick-up date and time.
Local Delivery Local delivery is a flat rate of $149 and applies to shipping addresses within a 25-mile radius of all our store locations (Store Location Zip Codes: 93401, 93420, 93101, 90265)
Domestic Delivery

Domestic delivery (outside of a 25-mile radius from our AG Warehouse and Showrooms)

All domestic shipping rates are calculated based on location. Each zone is calculated as follows:

ZONE CA - Delivery rate starts at $299 with an additional +$100 fee per item, added to order. Shipping fee is capped at $499.

ZONE USA - Delivery rate starts at $399 with an additional +$100 fee per item, added to order. Shipping fee is capped at $599.

ZONE HW (NE, SD, ND, WY, MT) - Delivery rate starts at $799 with an additional +$100 fee per item, added to order. Shipping fee is capped at $999. Pack & Ship - Items that can be safely packaged and shipped via third-party package carrier such as UPS or FedEx have a delivery fee of 10% - 20% of the item(s) subtotal. Delivery fee is automatically applied at checkout.  

Pack & Ship - Items that can be safely packaged and shipped via a third-party package carrier such as UPS or FedEx have a delivery fee of 10-20% of the item(s) subtotal. Delivery fee is automatically applied at checkout.

 

Local White Glove Delivery
Flat Fee $149
 
Zone CA White Glove Delivery
One item $299
Two items $399
Three or more items $499
 
Zone USA White Glove Delivery
One item $399
Two items $499
Three or more items $599
 
Zone High West
NE, SD, ND, WY, MT (one item) 		White Glove Delivery
One item $799
Two items $899
Three or more items $999
Alaska & Hawaii Unfortunately, we cannot ship to these US territories at this time. For any questions regarding our products or shipping, please email info@hhgstore.com
International Shipping International shipping is not available at this time. For any questions regarding our products or shipping, please email info@hhgstore.com
Stairs For deliveries with stairs or obstacles, additional shipping rates may be required at the point of scheduling.
Oversized/Fragile Deliveries For oversized items or items including fragile components such as glass, marble, or clay, additional shipping fees may be required at the point of scheduling.
Return Fees Delivery fees are non-refundable unless the item received is damaged, defective, or incorrect. For return items, our customers are responsible for return delivery fees. We are happy to assist you in arranging the return delivery, but please note that the return delivery fees can vary from
the original delivery fees. If you receive a damaged, defective, or incorrect product at the time of delivery, please contact our customer service team at orders@hhgstore.com within 7 days of receipt of delivery. Upon confirmation of the error at delivery, we will be happy to replace or exchange your damaged, defective, or incorrect product.

Shipping Services

Client Delivery Services Shopping with Habitat Home & Garden provides you with access to a full-time Delivery Coordinator dedicated to scheduling and coordinating all deliveries throughout the entire delivery process. If you have any questions regarding your order, please email us at orders@hhgstore.com.
In-House Delivery If you are receiving local delivery, Habitat Home & Garden will facilitate White Glove Delivery services using our In-House Delivery Team.
3rd Party Delivery We use Third Party White Glove Delivery Services that we know and trust for deliveries outside our local radius. We will arrange the pick up of your items, from our warehouse, with the third party service. The third party service will then coordinate the final delivery date and time.
Pack & Ship Our pack and ship service is automatically applied to small decor items (ie: Pillows, Lamps, Rugs, etc.) that can safely be packaged and shipped with a third-party package carrier such as UPS or FedEx. If your delivery falls into this category, you will still be contacted by our office within 2-3 business days from purchase with an estimated date of arrival and tracking information.
Lead Times Approximate shipping lead times for receiving your items are as follows, lead times are subject to change:
  • Local: 1-2 weeks
  • Zone California: 1-3 weeks
  • Zone USA: 2-4 weeks
  • Zone HW: 2-4 weeks
Backordered Items If you have pre-purchased a back-ordered item, you will receive a follow-up email confirming the estimated restocking date. Please note that all ETAs are subject to change or delay. Once your pre-purchased item is back in stock, we will call you to arrange delivery or pick up.
Small Decor Items For small items that can be packed and shipped via UPS or FedEx carrier, such as pillows, candles, and lamps, lead times are approximately 3-10 days for any US Location (excluding Alaska & Hawaii).

Returns Policy

Can I return my order?

If you find that you're not completely satisfied with your purchase, please know that while we do not offer cash refunds, we are happy to provide a store credit refund, on select items, that you can use towards any future purchases at our store.


Store credit can be issued for items returned within 14 days of purchase. After 14 days of purchase, items become final sale. In order to be eligible for store credit, return items must be in new condition. Please note that certain items are excluded from our return policy and are considered final sale items, not eligible for return.
Are any items Final Sale?

Yes. FINAL SALE items include:

  • Made to order items
  • All Sofas
  • Customized or altered items
  • Discounted, clearance, or sale items
  • All Vintage Furniture items
  • Delivery & labor charges

How do I return my order?

 To return an order for store credit, please email returns@hhgstore.com.

 What if the item(s) delivered is incorrect or damaged?

 If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 3 business days will not be eligible for an exchange or return.

How long will it take to receive my store credit refund?

Our warehouse will inspect merchandise sent back for a store credit refund and reserves the right to reject returns.

If in new condition, the refund will be processed in the form of store credit within 3-5 business days of receiving the item back.

Once the return has been processed, you will receive an email confirmation, including your store credit details. 
Habitat Product Policy

At Habitat we stand behind the quality of our product and the craftsmanship that builds it. We sell a wide range of products, including many handmade products and products made of natural/organic materials. With this in mind, our products will vary in look, shape, and feel, with many products showing visible imperfections. These “imperfections” should not be viewed as defects, they are quite the opposite, the imperfections of our natural and handmade products are what set them apart and bring life to a Habitat piece. We embrace the beauty and character of natural wood grains and the subtle variations in handmade products.

We also sell many vintage products that will show
signs of their history and use. Please note that signs of wear on vintage products or natural variations/imperfections of handmade products are not considered defects.
365 Guarantee

Habitat fully stands behind the structural integrity of our products and intends to sell high-quality, heirloom pieces. If you feel that your purchase has a structural defect, please contact our customer
service team at orders@hhgstore.com within 365 days of receipt of the item. If it is confirmed that your product has a manufacturing defect, we will be happy to replace or exchange your defective
product.

This policy applies only to defective products and does not apply to regular wear & tear, or natural variations/imperfections in handmade, natural wood, or vintage products. We do not accept
defect claims after 365 days from the date of purchase.


This return policy applies to online & in-stores.

    Contact Us

    Still need help? Please don’t hesitate to call us on
    805-343-1050, 10–6 PDT.
    Visit us

    Check out our 'Visit Us' page to find a location near you.

    Shop over 10,000 unique, one of a kind pieces at our warehouse in Arroyo Grande, CA. Our warehouse is a working warehouse and is appointment only Monday-Saturday. Click here to make an appointment. We look forward to welcoming you!
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