Returns

This return policy applies to online orders only.

Can I return my order?

We can only accept returns on goods ordered from habitathomeandgarden.com

• All items must be in new condition to be eligible for return/exchange. Habitat Home & Garden reserves the right to refuse returns/exchanges for items that are not in as-new condition.
• Customers are responsible for any shipping fees associated with returning an order.

 Our return policy is as follows:

Days Since Delivery	Policy
0-5 days	Full Refund
6-30 days	Store Credit
31-60 days	Store Credit less 25% Restocking Fee
61+ days	Final Sale

Are any items Final Sale?

Yes. Items that are not eligible for a return, exchange or refund are as follows:

• Delivery fees
• Labor/Install Fees
• Sale/Discounted items (indicated on the website and invoice as “FINAL SALE”)
• Select vintage, one-of-a-kind items (indicated on the website and invoice as “FINAL SALE”)

How do I return my order?

• To return an order, please email returns@hhgstore.com or call our office at 1-805-343-1050 ext 3. (Hours of Operations: Monday-Friday 9:00 AM – 4:00 PM PST)

What if the item(s) delivered is incorrect or damaged?

If any items received are incorrect or damaged, please submit your claim to us within 2 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 2 business days will not be eligible for an exchange or return. 

How long will it take to receive my refund?

• Our warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
• If in new condition, the refund will be processed to the original method of payment within 3-5 business days of receiving the item back.
• Once the return has been processed, you will receive an email confirmation.