Return Policy
Can I return my order? |
If you find that you're not completely satisfied with your purchase, please know that while we do not offer cash refunds, we are happy to provide a store credit refund, on select items, that you can use towards any future purchases at our store.
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Are any items Final Sale? |
Yes. FINAL SALE items include:
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How do I return my order? |
To return an order for store credit, please email returns@hhgstore.com. |
What if the item(s) delivered is incorrect or damaged? |
If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 3 business days will not be eligible for an exchange or return. |
How long will it take to receive my store credit refund? |
Our warehouse will inspect merchandise sent back for a store credit refund and reserves the right to reject returns. If in new condition, the refund will be processed in the form of store credit within 3-5 business days of receiving the item back. Once the return has been processed, you will receive an email confirmation, including your store credit details. |
Habitat Product Policy |
At Habitat we stand behind the quality of our product and the craftsmanship that builds it. We sell a wide range of products, including many handmade products and products made of natural/organic materials. With this in mind, our products will vary in look, shape, and feel, with many products showing visible imperfections. These “imperfections” should not be viewed as defects, they are quite the opposite, the imperfections of our natural and handmade products are what set them apart and bring life to a Habitat piece. We embrace the beauty and character of natural wood grains and the subtle variations in handmade products. We also sell many vintage products that will show |
365 Guarantee |
Habitat fully stands behind the structural integrity of our products and intends to sell high-quality, heirloom pieces. If you feel that your purchase has a structural defect, please contact our customer This policy applies only to defective products and does not apply to regular wear & tear, or natural variations/imperfections in handmade, natural wood, or vintage products. We do not accept |
This return policy applies to online & in-stores.