|Can I return my order?
We can only accept returns on goods ordered from habitathomeandgarden.com
All items must be in new condition to be eligible for return/exchange. Habitat Home & Garden reserves the right to refuse returns/exchanges for items that are not in as-new condition.
Customers are responsible for any shipping fees associated with returning an order.
Our return policy is as follows:
|Are any items Final Sale?
Yes. Items that are not eligible for a return, exchange or refund are as follows:
How do I return my order?
|To return an order, please email email@example.com or call our office at 1-805-343-1050 ext 1 (Hours of Operations: Monday-Friday 9:00 AM - 4:00 PM PST)
What if the item(s) delivered is incorrect or damaged?
|If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing firstname.lastname@example.org. Please include your receipt and supporting photos. Claims submitted after 2 business days will not be eligible for an exchange or return.
How long will it take to receive my refund?
Our warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
If in new condition, the refund will be processed to the original method of payment within 3-5 business days of receiving the item back.
Once the return has been processed, you will receive an email confirmation.
This return policy applies to online orders only.