Returns Policy

 Can I return my order?

We can only accept returns on goods ordered from habitathomeandgarden.com

All items must be in new condition to be eligible for return/exchange. Habitat Home & Garden reserves the right to refuse returns/exchanges for items that are not in as-new condition.

Customers are responsible for any shipping fees associated with returning an order.

    Our return policy is as follows:

     

    Days since delivery Policy
    0-5
    Full Refund
    6-30
    Store Credit
    31-60
    Store Credit less 25% Restocking Fee
    61+
    Final Sale
    Are any items Final Sale?

    Yes. Items that are not eligible for a return, exchange or refund are as follows:

    • Delivery fees
    • Labor/Install Fees
    • Any item indicated on the website as FINAL SALE
    • Sale/Discounted items (indicated on the website and invoice as "FINAL SALE")
    • Select vintage, one-of-a-kind items (indicated on the website and invoice as "FINAL SALE")

    How do I return my order?

    		 To return an order, please email returns@hhgstore.com or call our office at 1-805-343-1050 ext 3 (Hours of Operations: Monday-Friday 9:00 AM - 4:00 PM PST)

     What if the item(s) delivered is incorrect or damaged?

    		 If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailing returns@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 2 business days will not be eligible for an exchange or return.

    How long will it take to receive my refund?

    Our warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.

    If in new condition, the refund will be processed to the original method of payment within 3-5 business days of receiving the item back.

    Once the return has been processed, you will receive an email confirmation. 


    This return policy applies to online orders     only.