Shipping

Shipping Method

Local Delivery - If you are receiving local delivery, Habitat Home & Garden will facilitate White Glove Delivery services using our In-House Delivery Team. 
Domestic Delivery - For non-local deliveries, your delivery will be facilitated through our 3rd party network of white-glove delivery services.
Pack & Ship - Items that can be safely packaged and shipped via a third-party package carrier such as UPS or FedEx have a delivery fee calculated at checkout based on the item(s) subtotal.

Alaska & Hawaii
Unfortunately, we cannot ship to these US territories at this time. For any questions regarding our products or shipping, please emailorders@hhgstore.com

Return Fees
Customers are responsible for all return shipping fees. Please reach out toorders@hhgstore.comto initiate a return. Our team can provide you with a quote for return shipping, which will be automatically deducted from the return credit. Please note delivery fees are non- refundable unless the item is damaged, defective, or incorrect. It's important to note that we subsidize our initial delivery shipping fees, however we do not subsidize return shipping fees, so please expect a higher quote for return shipping than the initial order shipping fee.

Client Delivery Services
Shopping with Habitat Home & Garden provides you with access to a full-time Delivery Coordinator dedicated to scheduling and coordinating all deliveries throughout the entire delivery process. If you have any questions regarding your order, please email us at orders@hhgstore.com.

In-House Delivery
If you are receiving local delivery, Habitat Home & Garden will facilitate White Glove Delivery services using our In-House Delivery Team.

3rd Party delivery
We use Third Party White Glove Delivery Services that we know and trust for deliveries outside our local radius. We will arrange the pick up of your items, from our warehouse, with the third party service. The third party service will then coordinate the final delivery date and time.

Pack and Ship
Our pack and ship service is automatically applied to small decor items (ie: Pillows, Lamps, Rugs, etc.) that can safely be packaged and shipped with a third-party package carrier such as UPS or FedEx. If your delivery falls into this category, you will still be contacted by our office within 2-3 business days from purchase with an estimated date of arrival and tracking information.

Lead Times
Approximate shipping lead times for receiving your items are as follows, lead times are subject to change:

Local: 1-2 weeks

California: 1-3 weeks

USA: 3-5 weeks




Returns

Can I return my order?

If you find that you're not completely satisfied with your purchase, please know that while we do not offer cash refunds, we are happy to provide a store credit refund, on select items, that you can use towards any future purchases at our store.

Store credit can be issued for items returned within 14 days of purchase. After 14 days of purchase, items become final sale. In order to be eligible for store credit, return items must be in new condition. Please note that certain items are excluded from our return policy and are considered final sale items, not eligible for return.

Are any items Final Sale?

Yes. FINAL SALE items include:

• Made to order items
• All Sofas
• Customized or altered items
• Discounted, clearance, or sale items
• All Vintage items
• Delivery & labor charges
• All Outdoor furniture and accessories 

How do I return my order?

To return an order for store credit, please emailorders@hhgstore.com.

What if the item(s) delivered is incorrect or damaged?

If any items received are incorrect or damaged, please submit your claim to us within 3 business days of receiving your goods by emailingorders@hhgstore.com. Please include your receipt and supporting photos. Claims submitted after 3 business days will not be eligible for an exchange or return.

How long will it take to receive my store credit refund?

Our warehouse will inspect merchandise sent back for a store credit refund and reserves the right to reject returns.

If in new condition, the refund will be processed in the form of store credit within 3-5 business days of receiving the item back.

Once the return has been processed, you will receive an email confirmation, including your store credit details. 

Habitat Product Policy

At Habitat we stand behind the quality of our product and the craftsmanship that builds it. We sell a wide range of products, including many handmade products and products made of natural/organic materials. With this in mind, our products will vary in look, shape, and feel, with many products showing visible imperfections. These “imperfections” should not be viewed as defects, they are quite the opposite, the imperfections of our natural and handmade products are what set them apart and bring life to a Habitat piece. We embrace the beauty and character of natural wood grains and the subtle variations in handmade products.

We also sell many vintage products that will show
signs of their history and use. Please note that signs of wear on vintage products or natural variations/imperfections of handmade products are not considered defects.

365 Guarantee

Habitat fully stands behind the structural integrity of our products and intends to sell high-quality, heirloom pieces. If you feel that your purchase has a structural defect, please contact our customer
service team at orders@hhgstore.com within 365 days of receipt of the item. If it is confirmed that your product has a manufacturing defect, we will be happy to replace or exchange your defective
product.

This policy applies only to defective products and does not apply to regular wear & tear, or natural variations/imperfections in handmade, natural wood, or vintage products. We do not accept
defect claims after 365 days from the date of purchase.